{"id":894,"date":"2022-04-08T09:11:21","date_gmt":"2022-04-08T09:11:21","guid":{"rendered":"http:\/\/redesign-ultimo.local\/?page_id=894"},"modified":"2022-08-09T09:46:20","modified_gmt":"2022-08-09T09:46:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ultimo.dk\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Handelsbetingelser\u00a0<\/span><\/h1>

For at handle p\u00e5 ultimo.dk skal du v\u00e6re over 18 \u00e5r og v\u00e6re i besiddelse af et gyldigt kreditkort. N\u00e5r du bestiller en ordre, bekr\u00e6fter du ligeledes, at alle oplysninger vedr\u00f8rende din ordre er korrekte, at du er autoriseret bruger af kreditkortet, og at der er d\u00e6kning for bestillingens bel\u00f8b.<\/span><\/p>

I forbindelse med elektronisk betaling bruges en sikker krypteret metode gennem Webshopsystemet.<\/span><\/p>

N\u00e5r din ordre er accepteret, modtager du en e-mail med en ordrebekr\u00e6ftelse, og dermed er en kontrakt mellem os indg\u00e5et. Hvis du opdager en fejl i din placerede ordre, bedes du kontakte mig hurtigst muligt.<\/span><\/p>

Der tages forbehold for pris\u00e6ndringer og udsolgte varer.<\/span><\/p>

Leveringstid 1-8 hverdage. Grundet travlhed kan der forekomme 1-2 dages yderligere leveringstid.<\/span><\/em><\/p>

Bem\u00e6rk venligst;\u00a0jeg genbruger emballage.\u00a0Det betyder, at du kan modtage en allerede brugt papkasse som en ydre kasse.\u00a0Naturligvis s\u00f8rger jeg for, at din ordre indeni er p\u00e6nt pakket.<\/span><\/strong><\/p>

Betaling<\/span><\/h3>

Vi accepterer betalingskort og kreditkort via Stripe.<\/span><\/p>

Betalingssystemet sender dig pr. automatik en ordrebekr\u00e6ftelse p\u00e5 den e-mail du har opgivet under kundeoplysninger. Det betyder, at en vare kan v\u00e6re udsolgt, selvom den kan bestilles i webshoppen. Derfor tr\u00e6kkes pengene f\u00f8rst fra din konto, den dag varerne sendes.<\/span><\/p>

Alle priser, der er vist i web-shoppen, er inklusiv moms og eksklusiv fragt og ekspedition. Der tages forbehold for trykfejl, pris\u00e6ndringer og udsolgte varer.<\/span><\/p>

Fragt i Danmark<\/span><\/h3>

Fragt i Danmark koster 80 kr. per ordre.<\/span><\/p>

Ordre pakkes og sendes hurtigst muligt og du f\u00e5r besked n\u00e5r varen er afsendt fra butikken. Hvis du vil v\u00e6re sikker p\u00e5 at din ordre kommer frem p\u00e5 et bestemt tidspunkt, kan du kontakte mig p\u00e5 <\/span>ultimo@ultimo.dk<\/span><\/a><\/span> \/ +45 40429002. Bem\u00e6rk at der under ferie og ved h\u00f8jtider kan v\u00e6re l\u00e6ngere leveringstid.<\/span><\/p>

Fragt i EU<\/span><\/h3>

Jeg sender gerne til lande i EU. Fragten koster 150 kr. \/ \u20ac 20 per forsendelse. Den endelige pris for din ordre, levering og ekspedition vil fremg\u00e5 n\u00e5r ordren skal betales.<\/span><\/p>

Bem\u00e6rk venligst at der ikke kan leveres til P.O. adresser.<\/span><\/p>

Alle priser er inklusive danske skatter og afgifter, dermed ogs\u00e5 dansk moms p\u00e5 25%<\/span><\/p>

Fragt uden for EU<\/span><\/h3>

Jeg sender gerne din ordre til lande uden for EU. Fragten koster 300 kr. \/ \u20ac 40 per forsendelse. Den endelige pris for din ordre, levering og ekspedition vil fremg\u00e5 n\u00e5r ordren skal betales.<\/span><\/p>

Bem\u00e6rk venligst at der ikke kan leveres til P.O. adresser.<\/span><\/p>

Alle priser er inklusive danske skatter og afgifter, dermed ogs\u00e5 dansk moms p\u00e5 25%<\/span><\/p>

Bem\u00e6rk: forsendelsesgebyrer refunderes ikke. Ultimo Design er ikke ansvarlig for told eller toldafgifter for ordrer, der sendes til udlandet.\u00a0<\/span><\/i><\/p>

Returnering og fortrydelsesret<\/span><\/h3>

Du har altid 14 dages returret n\u00e5r du handler i webshoppen, g\u00e6ldende fra den dag du har modtaget varerne. Betingelserne for at fortryde et k\u00f8b er som f\u00f8lger:<\/span><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span>Varen skal returneres til os senest 14 dage efter du har modtaget den. Leveringsomkostninger tilbagebetales ikke.<\/span><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span>Varen skal tilbagesendes i samme stand, som ved modtagelsen i original indpakning. Hvis en vare er brugt, \u00f8delagt eller det p\u00e5 anden m\u00e5de er \u00e5benbart, at dens salgsv\u00e6rdi er forringet som f\u00f8lge heraf, kan k\u00f8bet ikke fortrydes.<\/span><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span>Varen skal returneres forsvarligt indpakket i original emballage (ved originalemballage menes \u00e6ske eller anden emballage, specielt beregnet til varen). Det er vigtigt at varerne ikke kan bev\u00e6ge sig rundt i kassen, hvis der er tale om skr\u00f8belige varer. Ultimo Design er ikke ansvarlig for varen under returforsendelse.<\/span><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span>Alt udsalg er FINAL SALE, og kan derfor ikke returneres\/refunderes. S\u00e5fremt kunden alligevel returnerer varen, er kunden selv ansvarlig for at f\u00e5 sendt pakken tilbage til sig selv.<\/span><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span>Returneringen skal ske for egen regning.<\/span><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span>Kunden bedes henvende sig til ULTIMO Design p\u00e5 <\/span>ultimo@ultimo.dk<\/span><\/a><\/span> \/ +45 40429002 f\u00f8r returnering af k\u00f8bte varer finder sted.<\/span><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span>Tilbagebetaling vil ske senest 30 dage efter modtagelse af returvaren.\u00a0<\/span><\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><\/span>Returvarer m\u00e5 IKKE sendes pr. efterkrav.<\/span><\/p>

\u00a0<\/span><\/p>

Returner venligst varen til:<\/span><\/p>

Nakke \u00d8stvej 53<\/span><\/p>

Nakke<\/span><\/p>

4500 Nyk\u00f8bing Sj.
Denmark<\/span> OBS<\/span><\/strong>\u00a0\u2013 V\u00e6r opm\u00e6rksom p\u00e5, at jeg ikke afhenter pakker sendt retur til pakkeshop.\u00a0<\/span><\/p>

Reklamationsret og fejl i varebeskrivelser<\/span><\/h3>

Reklamationer if\u00f8lge den danske reklamationsret skal ske inden for rimelig tid, dvs inden 2 m\u00e5neder efter, en evt. fejl eller mangel er konstateret.<\/span><\/p>

Selv om jeg bestr\u00e6ber mig p\u00e5, at alle detaljer, beskrivelser og priser er korrekte, kan der desv\u00e6rre opst\u00e5 fejl. N\u00e5r fejlen opdages, vil kunden blive informeret hurtigst muligt, hvorved kunden vil f\u00e5 mulighed for at bekr\u00e6fte ordren til den korrekte pris eller annullere den. Hvis jeg ikke er i stand til at kontakte dig, vil din ordre blive annuleret. ULTIMO.dk kan ikke holdes ansvarlig for eventuelle forsinkelser p\u00e5 levering.<\/span><\/p>

Firmaoplysninger<\/span><\/h3>

ultimo.dk<\/span><\/p>

Administration:<\/span><\/b><\/p>

Nakke \u00d8stvej 53<\/span><\/p>

Nakke<\/span><\/p>

4500 Nyk\u00f8bing Sj.
Denmark

<\/span><\/p>

Telefon: +45 40429002
E-mail:\u00a0<\/span>ultimo@ultimo.dk<\/span><\/a><\/span>
Virksomhedsnummer\/CVR: 22011537 <\/span><\/p>

\u00a0<\/span><\/p>

Butik og Showroom:<\/span><\/b><\/p>

Toldbodvej 3
4581 R\u00f8rvig
Denmark<\/span><\/p>

Om sikkerhed og nethandel<\/span><\/h3>

I forbindelse med elektronisk betaling bruges en sikker krypteret metode via Stripe.<\/span><\/p>

ultimo.dk f\u00e5r meddelelse om betalingen via pengeinstitutterne, og kommer aldrig i besiddelse af dine indtastninger. N\u00e5r du benytter Dankort, Visa eller et af de \u00f8vrige kort, opn\u00e5r du en nem og sikker betaling. Du indtaster dine kortoplysninger via en sikker og fortrolig forbindelse administreret af pengeinstitutterne.<\/span><\/p>

Cookies og persondatapolitik<\/span><\/h3>

ultimo.dk respekterer fuldt ud alle \u00f8nsker om hemmeligholdelse af personlige oplysninger, som afgives online, og er opm\u00e6rksomme p\u00e5 behovet for hensigtsm\u00e6ssig beskyttelse og forsvarlig behandling af alle personlige oplysninger, som modtages.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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 <\/span><\/b><\/p>\n

Terms of Trade<\/span><\/p>\n

To shop at Ultimo.dk, you must be over 18 years of age and be in possession of a valid credit card. When you place an order, you also confirm that all information regarding your order is correct, that you are an authorized user of the credit card and that there is coverage for the total sum of the order. When using electronic payment, a secure encrypted method is used through the Web shop system. Once your order has been accepted, you will receive an email with an order confirmation, thereby committing both parties. Should you discover an error in your placed order, please contact me as soon as possible. Products may be subject to price changes or being out of stock.<\/span>
<\/p>\n

Delivery time 1-8 working days. In busy seasons there may be an additional 1-2 days of delivery time.<\/span><\/p>\n

Please note that I recycle used packaging. This means that you may receive an already used cardboard box as an outer layer. Of course, I will make sure that your order is nicely packaged inside. <\/span><\/p>\n

Payment<\/span><\/p>\n

We accept debit and credit cards through Stripe. The payment system automatically sends you an order confirmation to the email address you have provided in the customer information section. This means that an item may be sold out, though it appears to be available. Therefore, your payment will not be deducted from your account before your order is shipped. All prices shown in the Web shop include VAT and exclude shipping and handling. Ultimo.dk make reservations for printing errors, as well as products being subject to price changes or being out of stock.<\/span><\/p>\n

Shipping in Denmark<\/span><\/p>\n

Shipping in Denmark costs 80 DKK per order.<\/span><\/p>\n

Orders are packed and sent as soon as possible, and you will be notified when the order has been shipped from the store. If you want to make sure that you order arrives at a certain time, you can contact me at <\/span>ultimo@ultimo.dk<\/span><\/a> \/ +45 40429002.<\/span><\/p>\n

Note that during holidays delivery times may vary.<\/span><\/p>\n

Shipping in the EU<\/span><\/p>\n

I am happy to ship orders to countries in the EU. Shipping costs 150 DKK \/ 20 Euro per shipment. The total price for your order, delivery and handling will be visible when the order is to be finalized. Please Note: No deliveries to P.O. addresses. <\/span><\/p>\n

All prices include Danish taxes and duties, including Danish VAT of 25%<\/span><\/p>\n

Shipping outside the EU<\/span><\/p>\n

I am happy to ship orders to countries outside the EU. Shipping costs 300 DKK \/ 40 Euro per shipment.  The total price for your order, delivery and handling will be visible when the order is to be finalized. Please Note: No deliveries to P.O. addresses. Note: Shipping fees are non-refundable. Ultimo Design is not responsible for customs duties on orders shipped abroad. <\/span><\/p>\n

Return Policy<\/span><\/p>\n

You always have a 14-day right of return when you shop in the Web shop, valid from the day you received the goods. The conditions for canceling a purchase are as follows: <\/span><\/p>\n

\u00b7       <\/span><\/span>The item must be returned to us no later than 14 days after you received it. Delivery costs are non-refundable.<\/span><\/p>\n

\u00b7       <\/span><\/span>The item must be returned in the same condition as when received in original packaging. If an item has been used, damaged or it is otherwise obvious that its sales value has deteriorated as a result, the purchase cannot be undone.<\/span><\/p>\n

\u00b7       <\/span><\/span>The item must be returned securely wrapped in original packaging (original packaging refers to any box or other packaging specially designed for the item). It is necessary to securely fasten fragile goods within the packaging to avoid damage during freight. Ultimo Design is not responsible for the item during return shipping.<\/span><\/p>\n

\u00b7       <\/span><\/span>All sales are final sales, and therefore cannot be returned\/refunded. Should the customer still return the item, the customer will be responsible for the shipping to and from Ultimo Design addresses.<\/span><\/p>\n

\u00b7       <\/span><\/span> All returns are made on customer\u00b4s expense.<\/span><\/p>\n

\u00b7       <\/span><\/span> We ask the customer to contact ULTIMO Design at <\/span>ultimo@ultimo.dk<\/span><\/a> \/ +45 40429002 before returning any items.<\/span><\/p>\n

\u00b7       <\/span><\/span>Refunds will be made no later than 30 days from receipt of the returned items. <\/span><\/p>\n

\u00b7       <\/span><\/span>Returned items may NOT be sent by COD.<\/span><\/p>\n

Please return the item to:<\/span><\/p>\n

Nakke \u00d8stvej
\nNakke
\n4500 Nyk\u00f8bing Sj.
\nDenmark<\/p>\n

Please note that we do not pick up packages mailed to package shops.<\/span><\/p>\n

Right of complaint and errors in product descriptions<\/span><\/p>\n

Complaints according to the Danish right of complaint must be made within reasonable time, i.e. within 2 months after a possible error or defect is found.<\/span><\/p>\n

Although we strive to ensure that all details, descriptions, and prices are correct, errors may unfortunately occur. When the error is discovered, the customer will be informed as soon as possible, whereby the customer will have the opportunity to confirm the order at the correct price or cancel it. If I am unable to contact you, your order will be cancelled. Ultimo.dk cannot be held responsible for any delays in delivery.<\/span><\/p>\n

Company information<\/span><\/p>\n

Ultimo.dk<\/span><\/p>\n

Administration:<\/span><\/b><\/p>\n

Nakke \u00d8stvej 53
\nNakke
\n4500 Nyk\u00f8bing Sj
\nDenmark<\/p>\n

Phone: +45 40429002<\/p>\n

Email: <\/span>ultimo@ultimo.dk<\/span><\/a><\/p>\n

Company code \/ CVR: 22011537<\/span><\/p>\n

Shop and Showroom:<\/span><\/b><\/p>\n

Toldbodvej 3
\n4581 R\u00f8rvig
\nDenmark<\/p>\n

Security and E-commerce<\/p>\n

When using electronic payment, a secure encrypted method via Stripe is used.<\/span><\/p>\n

Ultimo.dk is notified of the payment via the banks, and never comes in possession of your entries. When using Visa or other cards, you will experience an easy and secure payment. Your card information is entered via a secure and confidential connection managed by the banks.<\/span><\/p>\n

Cookies and data policy<\/span><\/p>\n

Ultimo.dk fully respects all requests for confidentiality of personal information submitted online. And holds awareness of the need for appropriate protection and proper processing of all personal information received. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Handelsbetingelser\u00a0 For at handle p\u00e5 ultimo.dk skal du v\u00e6re over 18 \u00e5r og v\u00e6re i besiddelse af et gyldigt kreditkort. N\u00e5r du bestiller en ordre, bekr\u00e6fter du ligeledes, at alle oplysninger vedr\u00f8rende din ordre er korrekte, at du er autoriseret bruger af kreditkortet, og at der er d\u00e6kning for bestillingens bel\u00f8b. I forbindelse med elektronisk […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-894","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/ultimo.dk\/en\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Handelsbetingelser\u00a0 For at handle p\u00e5 ultimo.dk skal du v\u00e6re over 18 \u00e5r og v\u00e6re i besiddelse af et gyldigt kreditkort. N\u00e5r du bestiller en ordre, bekr\u00e6fter du ligeledes, at alle oplysninger vedr\u00f8rende din ordre er korrekte, at du er autoriseret bruger af kreditkortet, og at der er d\u00e6kning for bestillingens bel\u00f8b. I forbindelse med elektronisk…","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ultimo.dk\/en\/wp-json\/wp\/v2\/pages\/894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ultimo.dk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ultimo.dk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ultimo.dk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ultimo.dk\/en\/wp-json\/wp\/v2\/comments?post=894"}],"version-history":[{"count":47,"href":"https:\/\/ultimo.dk\/en\/wp-json\/wp\/v2\/pages\/894\/revisions"}],"predecessor-version":[{"id":4126,"href":"https:\/\/ultimo.dk\/en\/wp-json\/wp\/v2\/pages\/894\/revisions\/4126"}],"wp:attachment":[{"href":"https:\/\/ultimo.dk\/en\/wp-json\/wp\/v2\/media?parent=894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}